Frequently Asked Question
We take pride in providing visitors safe, convenient, and reliable parking. We aim to ensure every customer receives fair and reasonable service when parking at Parking Chester.
Below, we compiled a list of frequently asked questions (FAQs) to help answer any questions.
Simply click on a question to reveal the answer! If you can’t find what you’re looking for, feel free to contact us, and our team will be happy to assist you.
Parking Chester is located at Newgate Street, Chester, CH1 1DE, just a short walk from Grosvenor Shopping Centre. Its central location provides easy access to Chester Cathedral, Chester Train Station, popular restaurants, hotels, and major attractions.
Parking Chester’s rates start at £3 for up to 1 hour, with a full-day (up to 24 hours) rate of £15. Go here for the complete detailed rate.
Parking Chester accepts card payments at Pay Stations (cash not accepted) and Hozah® Autopay for automatic billing. You can also make a one-time online payment for added convenience. With Hozah® Autopay, your vehicle is automatically charged when you enter and exit the car park, ensuring a seamless parking experience.
🔹 Click here to sign up for a Hozah® Autopay account and enjoy hassle-free parking!
The Pay Stations at Parking Chester are conveniently located in the car park lobbies on Levels 1, 2 and 3.
No, all payments must be made when leaving the car park.
Yes! You can buy monthly, quarterly, and annual permits using Hozah, but you must sign up for an account first, as this payment option is not available at Pay Stations.
No, we do not offer reservations. Parking is first come, first served.
As a season ticket holder, you can access Parking Chester’s 401 parking spaces. While parking operates on a first-come, first-served basis, our ample capacity ensures that finding a space is rarely an issue.
Yes! Parking Chester is a secure facility with 24/7 CCTV surveillance and regular security patrols to ensure the safety of all vehicles.
Yes, Parking Chester provides designated spaces for disabled drivers. If you need assistance, our support team is available during business hours.
Yes, we have designated parking spaces for parents with children under 12 years old or those using car seats or prams. These spaces provide extra room for easier access.
No, Parking Chester is strictly a car park and does not have dedicated spaces for motorcycles, bicycles, or scooters.
No, but electric vehicles are welcome to park in any available space within the car park. However, we do not currently have an EV charging station.
Vans and any 4-wheeled vehicle within the height restriction of 2.05m can park at Parking Chester.
No, Parking Chester does not provide luggage trolleys, as it is a dedicated car park.
Yes, we have an All-American car wash facility onsite offering a full valet service. This means you can have your car professionally cleaned and detailed while you park, making the most of your time. The valet service includes both interior and exterior cleaning, ensuring your car looks its best when you return.
No, Parking Chester does not provide locksmith or vehicle entry assistance.
Contact our support team immediately if you experience an issue with a Pay Station. Provide details about the issue, including the location of the machine and any error messages displayed.
If you notice a vehicle improperly using a reserved parking space, please report it to our support team. We take the misuse of these spaces seriously and will investigate accordingly.
For any inquiries, issues, or assistance, you can contact our support team through:
📞 Phone: 01245 392 289
📧 Email: [email protected]
Our team is available during business hours to help with payments, parking options, and other inquiries.